Terms & Conditions

These Terms and Conditions ("Terms") govern your use of the services provided by DC ExecuCar LLC ("DC ExecuCar," "we," "us," or "our"), a licensed for-hire transportation company headquartered at 8324 Old Dominion Dr, McLean, VA 22102, operating under USDOT #2640861 and WMATC Certificate #2771.

By making a reservation — whether online, by phone, or through a third party — you confirm that you have read, understood, and agree to be bound by these Terms in full. If you do not agree to these Terms, you may not use our services.

These Terms apply to all services offered by DC ExecuCar, including airport transfers, corporate transportation, hourly chauffeur service, private car service, group and event transportation, and all other ground transportation services we provide throughout Washington DC, Northern Virginia, and Maryland.

Making a reservation

Reservations can be made online via our booking form, by phone at (202) 558-0927, or by email at [email protected]. All reservations are subject to vehicle availability and must be confirmed in writing or by our team before they are considered accepted.

Advance booking

We recommend booking at least 24 hours in advance for sedan and SUV reservations, and at least 48 hours in advance for Sprinter Van, Mini Bus, and Coach Bus reservations. Same-day bookings are accepted based on availability — please call us directly for same-day requests.

Pricing

All quoted rates are fixed at the time of booking. DC ExecuCar does not charge surge pricing under any circumstances — not during peak events, high-demand periods, adverse weather, or any other condition. The rate confirmed at booking is the rate you pay.

Additional fees may apply for extra stops, extended wait time beyond the complimentary period, or additional services requested after booking. These are detailed in the relevant sections below.

Payment

DC ExecuCar accepts all major credit cards. Payment is processed at the time of booking or upon completion of service as agreed. Corporate accounts may be invoiced on net terms by prior arrangement.

You may cancel your reservation at any time. Refund eligibility depends on how far in advance you cancel relative to your scheduled pickup time:

Cancellations made after these deadlines are not eligible for a refund. The full fare will be charged for late cancellations and no-shows.

How to cancel

To cancel a reservation, please call us at (202) 558-0927 or email [email protected]. Cancellations must be acknowledged by our team to be considered valid — leaving a voicemail or sending a message without confirmation does not constitute a cancellation.

Refund processing

Approved refunds are returned to the original payment method within 5–10 business days depending on your card issuer.

DC ExecuCar provides a complimentary waiting period on all bookings. After the complimentary period expires, wait time is billed in 15-minute increments at the following rates:

Wait time for residence, office, and all point-to-point transfers is measured from the confirmed pickup time. For airport and FBO pickups, wait time is measured from the time the aircraft lands as tracked by FlightAware and Google Flight data.

DC ExecuCar monitors all flights in real time using FlightAware and Google Flight tracking. Your chauffeur's arrival is adjusted automatically for flight delays — you do not need to call us if your flight is delayed. Complimentary wait times for airport and FBO arrivals are measured from the time the aircraft lands, not the scheduled arrival time.

Reagan National Airport (DCA)

• Curbside: Your chauffeur waits at our holding lot, 1–2 minutes from the terminal. You will receive a text with your driver's number upon landing. Call your driver once you have your luggage.
• Meet & Greet: Your chauffeur waits at the arrivals level holding a name sign in front of your baggage claim.
• For Terminal B/C curbside: exit through doors 6, 7, or 8 to the passenger pick-up median. Please specify your door number when you contact your driver.

Washington Dulles International Airport (IAD)

• Curbside: Your chauffeur waits at our holding lot, 1–2 minutes from the airport. You will receive a text upon landing with your driver's number. Call when you have your luggage.
• Meet & Greet: Your chauffeur waits in front of your designated baggage claim holding a name sign.
• Allow approximately 5 minutes walking time from Terminals B and C, and 10 minutes from Terminal A to the parking area.

Private FBO Arrivals (Signature Aviation, Atlantic Aviation — IAD)

• For private aviation arrivals at Signature Aviation or Atlantic Aviation at Washington Dulles, your chauffeur will proceed directly to the FBO terminal upon landing confirmation.
• 30 minutes of complimentary wait time applies from wheels down. Please ensure your flight number or tail number is provided at the time of booking for accurate tracking.
• Contact your chauffeur directly using the number provided in your confirmation if you have not been met within the complimentary window.

Union Station

• You will receive a text from your driver when ready. The car will pull into the main circle with your name sign on the front window.

Flight changes

If you change flights, it is your responsibility to notify DC ExecuCar as soon as possible by calling (202) 558-0927. We track the flight number provided at booking — if you board a different flight without notifying us, you may be charged a no-show fee.

A no-show occurs when a passenger cannot be located after the full complimentary wait period has elapsed and no contact has been made with the DC ExecuCar team. No-shows are charged the full fare of the booked service.

• If you believe your chauffeur cannot find you, call the driver directly using the number provided in your confirmation text before the wait time expires.
• If you change flights and fail to notify DC ExecuCar, and as a result the chauffeur is dispatched to the wrong terminal or time, the full fare will be charged.
• DC ExecuCar will make reasonable attempts to contact the passenger before marking a booking as a no-show.

Passengers are expected to treat DC ExecuCar chauffeurs and vehicles with respect. The following are not permitted:

• Smoking or vaping inside any DC ExecuCar vehicle is strictly prohibited at all times. If a passenger smokes or vapes in the vehicle, the chauffeur will immediately terminate the journey with no refund issued, and a mandatory fee of $500 will be charged to the card on file to cover deep cleaning and vehicle downtime.
• Consumption of food inside vehicles without prior arrangement.
• Behaviour that is abusive, threatening, or disruptive toward the chauffeur or other passengers.
• Exceeding the maximum passenger capacity of the booked vehicle.
• Transporting animals without prior written approval.

DC ExecuCar reserves the right to terminate a journey without refund if passenger conduct poses a risk to the safety of the chauffeur or vehicle. Any damage caused to a vehicle by a passenger will be billed to the card on file at cost.

Child seats

Child seats are available upon request at the time of booking. Please specify the age and weight of the child when making your reservation so the appropriate seat can be arranged.

DC ExecuCar is fully licensed and insured to operate as a for-hire vehicle service in Washington DC, Virginia, and Maryland. We carry commercial livery insurance on all vehicles in our fleet.

Our responsibility

DC ExecuCar is responsible for providing the booked vehicle at the agreed time and location, operated by a licensed and vetted chauffeur, in a clean and well-maintained condition.

Limitations

• DC ExecuCar is not liable for delays caused by traffic, road closures, weather conditions, or events outside our reasonable control.
• We are not responsible for items left in vehicles. Reasonable efforts will be made to return lost property, but DC ExecuCar accepts no liability for lost, stolen, or damaged personal belongings.
• DC ExecuCar's liability for any claim arising from service provision is limited to the value of the booked service fee.
• We are not liable for missed flights, connections, or appointments resulting from traffic or circumstances outside our control, provided the chauffeur arrived at the agreed pickup location on time.

Force majeure

DC ExecuCar shall not be in breach of these Terms if service provision is prevented or delayed by circumstances beyond our reasonable control, including but not limited to severe weather, natural disaster, government-ordered road closures, civil unrest, or acts of God.

All base fares are fixed and confirmed at the time of booking. The following additional charges may apply where applicable:

DC ExecuCar does not charge fuel surcharges, early morning fees, late night fees, or any other hidden fees not listed above. Our FAQ page provides further detail on pricing questions.

DC ExecuCar is licensed to provide for-hire transportation services throughout Washington DC, the Commonwealth of Virginia, and the State of Maryland. Our primary service areas include:

• Washington DC — all quadrants including Georgetown, Kalorama, Capitol Hill, Embassy Row, and Foggy Bottom
• Northern Virginia — McLean, Tysons, Great Falls, Arlington, Alexandria, Vienna, and surrounding areas
• Maryland — Bethesda, Potomac, Chevy Chase, and surrounding areas
• Airports — Washington Dulles (IAD) and Reagan National (DCA)

Long-distance service to other cities including New York, Philadelphia, Baltimore, and Richmond is available by prior arrangement. Contact us to discuss requirements and rates.

All content on the DC ExecuCar website — including text, images, logos, graphics, and software — is the property of DC ExecuCar LLC or its licensors and is protected by applicable US copyright and trademark law. Unauthorised use, reproduction, or distribution of any content from this website is strictly prohibited without prior written consent.

The DC ExecuCar name, logo, and brand marks are trademarks of DC ExecuCar LLC. Use of these marks without express written permission is not permitted.

These Terms and Conditions are governed by and construed in accordance with the laws of the Commonwealth of Virginia, United States of America, without regard to conflict of law principles.

Any dispute arising from or relating to these Terms or your use of DC ExecuCar's services shall be subject to the exclusive jurisdiction of the state and federal courts located in Fairfax County, Virginia.

DC ExecuCar reserves the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the revised Terms.

This section governs the SMS/MMS text messaging program operated by DC ExecuCar LLC. By providing your mobile phone number to DC ExecuCar — through our online booking form, by phone, by email, or in person — and by providing express consent (via web form checkbox or verbal agreement), you agree to the terms of this SMS program.

Program description

DC ExecuCar uses SMS and MMS text messaging to communicate with customers about active or upcoming reservations. Messages may include:

• Reservation confirmations and trip details (pickup time, vehicle, chauffeur name, confirmation number)
• Chauffeur dispatch and "on the way" notifications
• Real-time pickup updates, including flight-tracking adjustments for airport transfers
• Schedule changes, cancellations, and weather-related delays
• Two-way conversational messages between the customer and the chauffeur or dispatcher to coordinate pickup
• Post-trip receipts and customer service responses to inbound questions

DC ExecuCar does not send unsolicited marketing or promotional messages under this program.

How to opt in

Customers opt in to receive SMS messages by:

• Checking the optional SMS consent box on our online booking form at dcsprinterbus.com/book-car-service-online/
• Providing verbal consent during a phone reservation with a DC ExecuCar reservations agent
• Providing written consent (such as on a corporate booking form) at the time of booking

Consent is not a condition of booking or purchasing any service from DC ExecuCar. You can book and use our services without consenting to SMS messages.

Message frequency

Message frequency varies and is tied to the customer's active reservations. A typical one-way airport transfer may generate 3–5 messages (confirmation, chauffeur dispatch, en-route notification, and any flight-tracking adjustments). Customers with multiple or recurring reservations may receive more messages accordingly.

Message and data rates

Standard message and data rates may apply to messages sent and received through this program. DC ExecuCar does not charge any additional fee for SMS messages, but your mobile carrier may charge based on your individual plan. Please contact your wireless provider for details on your plan.

How to opt out

You may opt out of SMS messages at any time by replying STOP to any message you receive from DC ExecuCar. After you reply STOP, you will receive a confirmation message and we will cease sending you SMS messages from that number, except where required by law or for transactional purposes that cannot be fulfilled by other means. To opt back in, reply START or UNSTOP, or contact us directly.

How to get help

For assistance with the SMS program, reply HELP to any message you receive from DC ExecuCar, or contact our 24/7 customer support at:

• Phone: (202) 558-0927
• Email: reservations@dcsprinterbus.com
• Website: dcsprinterbus.com/contact-us

Supported carriers

The DC ExecuCar SMS program is compatible with all major US wireless carriers, including AT&T, Verizon Wireless, T-Mobile, US Cellular, Boost Mobile, Cricket Wireless, MetroPCS, and other regional and MVNO carriers. Carriers are not liable for delayed or undelivered messages.

Privacy and information sharing

Your mobile phone number and SMS opt-in data will be used solely for the purposes described in this program. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of information sharing exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Full details on how we handle your personal information are available in our Privacy Policy.

Eligibility

This SMS program is available to customers in the United States. You must be the account holder or authorized user of the mobile number provided, and must be at least 18 years of age or have the consent of a parent or legal guardian to enroll in the program.

Changes to the SMS program

DC ExecuCar reserves the right to modify or discontinue the SMS program at any time, with or without notice. Material changes to these SMS Program Terms will be posted on this page with an updated effective date. Continued participation in the program after changes are posted constitutes acceptance of the revised terms.

If you have questions about these Terms or any aspect of your booking, please contact us through any of the following channels:

• Phone: (202) 558-0927 — available 24/7
• Email: [email protected]
• Online: Contact form
• Post: DC ExecuCar LLC, 8324 Old Dominion Dr, McLean, VA 22102

DC ExecuCar is accredited by the Better Business Bureau with an A+ rating and has served the Washington DC area since 2007.