FREQUENTLY ASKED QUESTIONS
Do You Charge Additional Fees?
No, we are one of the few companies in this industry that do not charge extra fees such as fuel surcharge, early morning fees and so on. The price that you see when getting a quote online is what you will be charged for the service. Additional fee is charged only if you are late from your scheduled time. Our chauffeur will wait for you for free for 15 minutes going to Airports or Point to Point Transfers. Extra service that your request will result in a fee.
From Airports: Domestic flights have 15 minutes complimentary waiting time and International flights have 30 minutes complimentary waiting time from the time the plane land (we use Flightaware and Google to track flights). After free waiting time has expired, you will be charged waiting time, billed in 15min increments. Sedan waiting times: $23.00 for 15min, SUV waiting times: $30.00 for 15min.
What Is Your Cancellation Policy?
You can cancel your reservation at any time. However, to get a full refund, please make your cancellation no later than 4 hours BEFORE your scheduled pick up time. DC ExecuCar will track your flight to meet you at the airport on time. However, it is the passenger's responsibility to notify DC ExecuCar if they change flights. Please call and notify us of any changes. You will be charged a No Show fee (full fare) if you fail to notify us of a flight change.
Where Should I Meet My Chauffeur?
Depends on the type of service you've booked with us. For "Meet and Greet" your chauffeur will wait next to the baggage claim designated for your flight holding a sign. For curbside pickups you will receive a text upon landing from your chauffeur and instructions for the pick up.
Reagan National Airport (DCA):
• For Curbside - your chauffeur will be waiting at our holding lot which is 1-2 minutes away from the airport. Once you land your driver will send you a text with his phone number. Please call your driver whenever you have your luggage and your chauffeur will meet you. At
Terminals B and C: you will meet your driver on the arrivals level, exiting the terminal through doors 6, 7 or 8 and crossing to the passenger pick-up median. Please remember to specify which door number you are close to.
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For Meet and Greet - your chauffeur will be waiting for you in front of your baggage claim. Please also consider the walking distance to parking lots: approximately 5 minutes from Terminals B,C and 10 minutes from Terminal A.
Dulles International Airport(IAD):
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For Curbside - your chauffeur will be waiting at our holding lot which is 1-2 minutes away from the airport. Once you land your driver will send you a text with his phone number. Please call your driver whenever you have your luggage and your chauffeur will meet you at the arrival level. Note to take the ramp up from the baggage claim area and notify you chauffeur the door number you will be waiting by.
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For Meet and Greet - for domestic flights your chauffeur will be waiting for you in front of your baggage claim. For International flights he will be waiting in front of International Arrivals. In both cases he will be holding your name sign.
Baltimore/Washington International(BWI):
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For Curbside - your chauffeur will be waiting at our holding lot which is 3-4 minutes away from the airport. Once you land your driver will send you a text with his phone number. Please call your driver whenever you have your luggage and your chauffeur will meet you at the curb on arrivals level.
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For Meet and Greet - for domestic flights your chauffeur will be waiting for you in front of your baggage claim. For International flights he will be waiting in front of International Arrivals. In both cases he will be holding your name sign.
Union Station:
You will get a text message from the driver once ready; car will pull into the main circle with your name sign on the front window.
How Many Bags Can I Take?
DC ExecuCar operates luxury sedans with large trunks. If it fits in our trunk , we'll take it. Executive SUV's have larger trunks. If you are taking more than 3 pieces an SUV would be your best option, and for large items and group transportation our Luxury Mercedes Sprinter is your vehicle choice.
What If My Flight Is Delayed?
That’s not a problem: we track all our clients’ flights, so we will know if it is late or early. However, please, notify us ASAP if you change your flight.
How Soon Will My Chauffeur Arrive?
We strive to never be late for a pick up and therefore our chauffeurs arrive 15 minutes earlier from reserved time. We are not rushing you: please take your time; we want you to know that we are there if you need to leave a little early.
Does DC ExecuCar Provide Car Seats?
Yes, we provide car seats for kids of all ages for an extra cost of $20 per one way transfer. Please select the appropriate car seat type during online booking or mention to our customer service representative when booking over the phone.
Can I Reserve Non-Airport Car Service?
Absolutely, we provide point to point transfers, hourly charters, as well as private custom tours.
Do You Provide Tours?
YES we offer custom private tours that we're sure you'll love. We specialize in Washington DC Tours, Winery Tours & Tasting as well as customized Private Tours.
I Am Arriving On A Private Flight. Can You Pick Me Up?
Absolutely, we service all Private Airports (FBOs) near the cities we serve. Please note when booking online select a “One-Way Transfer” from the drop-down menu and input the name and the address of the Private Airport. Don’t forget to include the Tail number in the Special Notes section.
I Do Not See My City On Your Website. Do You Serve My Area?
In all likelihood we do. DC ExecuCar service Washington DC, Virginia, Maryland, New York, Boston, Los Angeles and many other metro areas across United States. Please give us a call or e-mail for a free quote.
Can I Comment On The Service That Was Provided?
Of course! We are striving for 5-star service and your feedback will be greatly appreciated. Drop us an e-mail at reservations@dcsprinterbus.com. We would love to hear from you.
How Far In Advance Do I Need To Book Reservation?
To ensure we will have a vehicle available when you need it, the farther in advance of your travel date that you can book, the better. DC ExecuCar also strives to accommodate even same day, last-minute reservations. Call when you’re ready to book, and we will do everything possible to meet your needs.