WASHINGTON DC PREMIUM LIMO AND CAR SERVICE
FREQUENTLY ASKED QUESTIONS
Do You Charge Additional Fees?
What Is Your Cancellation Policy?
You can cancel your reservation at any time. However, to get a full refund, please make your cancellation no later than 4 hours BEFORE your scheduled pick up time. DC ExecuCar will track your flight to meet you at the airport on time. However, it is the passenger's responsibility to notify DC ExecuCar if they change flights. Please call and notify us of any changes. You will be charged a No Show fee (full fare) if you fail to notify us of a flight change.
Where Should I Meet My Chauffeur?
How Many Bags Can I Take?
DC ExecuCar operates luxury sedans with large trunks. If it fits in our trunk , we'll take it. Executive SUV's have larger trunks. If you are taking more than 3 pieces an SUV would be your best option, and for large items and group transportation our Luxury Mercedes Sprinter is your vehicle choice.
What If My Flight Is Delayed?
That’s not a problem: we track all our clients’ flights, so we will know if it is late or early. However, please, notify us ASAP if you change your flight.
How Soon Will My Chauffeur Arrive?
We strive to never be late for a pick up and therefore our chauffeurs arrive 15 minutes earlier from reserved time. We are not rushing you: please take your time; we want you to know that we are there if you need to leave a little early.
Does DC ExecuCar Provide Car Seats?
Yes, we provide car seats for kids of all ages for an extra cost of $20 per one way transfer. Please select the appropriate car seat type during online booking or mention to our customer service representative when booking over the phone.
Can I Reserve Non-Airport Car Service?
Absolutely, we provide point to point transfers, hourly charters, as well as private custom tours.
Do You Provide Tours?
YES we offer custom private tours that we're sure you'll love. We specialize in Washington DC Tours, Winery Tours & Tasting as well as customized Private Tours.
I Am Arriving On A Private Flight. Can You Pick Me Up?
Absolutely, we service all Private Airports (FBOs) near the cities we serve. Please note when booking online select a “One-Way Transfer” from the drop-down menu and input the name and the address of the Private Airport. Don’t forget to include the Tail number in the Special Notes section.
I Do Not See My City On Your Website. Do You Serve My Area?
In all likelihood we do. DC ExecuCar service Washington DC, Virginia, Maryland, New York, Boston, Los Angeles and many other metro areas across United States. Please give us a call or e-mail for a free quote.
Can I Comment On The Service That Was Provided?
Of course! We are striving for 5-star service and your feedback will be greatly appreciated. Drop us an e-mail at reservations@dcsprinterbus.com. We would love to hear from you.
How Far In Advance Do I Need To Book Reservation?
To ensure we will have a vehicle available when you need it, the farther in advance of your travel date that you can book, the better. DC ExecuCar also strives to accommodate even same day, last-minute reservations. Call when you’re ready to book, and we will do everything possible to meet your needs.